Returns & Refunds

Cancellations, Returns & Refunds Policies

-Dual Global Mobile and for all its divisions’ products and services

DualGlobalMobile

DUAL GLOBAL MOBILE – EASY WORLDWIDE SOLUTONS, LLC

Cancellations, Returns & Refunds Policy

Dual Global Mobile SIM Card, Airtime, Cell Phones & Cell Phones Accessories [DualSmart Phone, DualSIM Card Holder, DualSIM Adapter, Preserva Phone, etc.], Virtual Products [DualDID, Dual800 & DualPBX]

Returns/Refunds Information:

All refunds are made in the same method of payment received when product was ordered. Payment made via credit card purchased will receive refund via the same credit card used to purchase the product initially. We may mail you a check or may send you an electronic funds via one of our electronic funds processing firms instead of refunding through credit card at our own discretion. For bank wire transfer, refund will be made using bank wire transfer and all bank wire fees will be at the expense of the party to which the refund is to be made. Bank wire refund charges is determined by the local bank from which the refund is to be made. We reserve the right to make refund to a customer by any of the following methods: credit card, electronic funds transfer, check, western union or bank wire no matter the method the customer used to purchase the product or service. If we are to refund via bank wire transfer to customers who are due a full refund, bank wire fees are to be our responsibility and not the customer. For check payment, refund will be made via a cashier check or official check.

Cancellation/Return/Refund Policy

i) Dual Global Mobile SIM Card:

If you are not satisfied with the Dual Global Mobile SIM card purchased, you may request for cancellation of your order as long as it is within 60 days or not more than 60 days from the date purchased and return the product in the right shape originally shipped to you. If you send the item back to us in the original box or container sent to you, Dual Global Mobile will offer you a refund. Product to be returned must be in its original shape and package as the way it was received by you including manuals, documentation and registration information of the product. . It is advisable to use a reliable courier company that you can keep track of the shipping until it is delivered at our address. You may also need to send us an email for instructions on how to return a product should you wish to do by emailing us: support@dualglobalmobile.us

You can decide to cancel your order within 3-7 business days if it has not been shipped and/or order processed after payment was made [except ordered product is on back order]! To cancel your order, kindly follow the information below for only orders placed through CCNow and you can contact us as well using our support email below.

Please, note that you will be refunded 100% of the amount you paid less shipping and handling charges for the product as long as the product is returned in the conditions as stated above or elsewhere in this Return/Refund Policy.

No Refund of money if you cancel your order after 60 days from the date of purchased of the SIM. Also, note that refund is not applicable to customers who received the SIM and activated the SIM to receive their UK and/or US number for more than 7 days from the date of SIM activation.

Refund of money takes 7-21 business days from the date the product is received in good conditions as stated in this policy.

ii) Dual Global Mobile Airtime:

If you are not satisfied with the Dual Global Mobile Airtime purchased, you may request for cancellation of your order as long as it is within 30 days or not more than 30 days from the date of the Airtime purchased. You may send us an email to: support@dualglobalmobile.us

Please, note that you will be refunded 100% of the amount you paid for the airtime No Refund of money if you cancel your order after 30 days from the date of purchased of the Airtime and No refund is you have used up to 5 cents of the airtime purchased!

Refund of money takes 7-21 business days from the date the Airtime is deducted you’re your SIM account.

iii) Dual Global Mobile Cell Phones & Cell Phones Accessories

[DualSmart Phone, DualSIM Card Holder, DualSIM Adapter, Preserva Phone, etc.]

If you are not satisfied with the any Dual Global Mobile Cell Phones & Cell Phones Accessories purchased listed above or elsewhere on our websites, you may request for cancellation of your order as long as it is within 60 days or not more than 60 days from the date purchased and return the product in the right shape originally shipped to you. If you send the item back to us in the original box or container sent to you, Dual Global Mobile will offer you a refund. Product to be returned must be in its original shape and package as the way it was received by you including manuals, documentation and registration information of the product. It is advisable to use a reliable courier company that you can keep track of the shipping until it is delivered at our address. You may also need to send us an email for instructions on how to return a product should you wish to do by emailing us: support@dualglobalmobile.us

You can decide to cancel your order within 3-7 business days if it has not been shipped and/or order processed after payment was made [except ordered product is on back order]! To cancel your order, kindly follow the information below for only orders placed through CCNow and you can contact us as well using our support email below.

Please, note that you will be refunded 100% of the amount you paid less shipping and handling charges for the product as long as the product is returned in the conditions as stated above or elsewhere in this Return/Refund Policy.

No Refund of money if you cancel your order after 60 days from the date of purchased of the product. Refund of money takes 7-21 business days from the date the product is received in good conditions as stated in this policy.

iv) Dual Global Mobile Virtual Products [DualDID, Dual800 & DualPBX]

If you are not satisfied with any of the Dual Global Mobile Virtual Products [DualDID, Dual800 & DualPBX] purchased, you may request for cancellation of your order as long as it is within 7 days or not more than 7 days from the date of the Virtual Product/s is subscribed for or purchased for a particular month since the product is a month to month basis. You may send us an email to: support@dualglobalmobile.us

Please, note that you will be refunded 100% of the amount you paid for the Virtual Product/s subscribed for or purchased. No Refund of money if you cancel your order after 7 days from the date of purchased and/or renewal of the Virtual Product/s’ account/s and No refund if you have used up to 3 cents of the virtual product account!

Refund of money takes 7-21 business days from the date the Virtual Product account is closed or terminated.

Order Cancellation, Return & Refund Procedures:
i) For Cancellations, Returns and Refunds of the SIM, Airtime, Cell Phones & Cell Phones Accessories & Virtual Products payment made through CCNow, please see below:

ALL REQUESTS for refund should be directed to:
For consumers requesting refunds:
Phone: 1.877.405.3465
Email:
support@dualglobalmobile.us
Fax: 1.877.405.3465

You could also copy all returns/refunds requests to:

Email: support@dualglobalmobile.co.uk.  You may also call us at 1.877-405-3465. Please, include your Dual Global Mobile UK number [if applicable] and email address when dropping a voice mail.

ii) For Cancellations, Returns and Refunds of the SIM, Airtime, Cell Phones & Cell Phones Accessories & Virtual Products payment made through Other payment processing firms, please see below:

Request Cancellation, Returns & Refunds to:

Email: support@dualglobalmobile.us.  You may also call us at 1.877-405-3465. Please, include your Dual Global Mobile UK number [if applicable] and email address when dropping a voice mail.

Updated: January 1, 2017

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